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Orders & Delivery
Questions about your order, shipping, delivery times and what to do if something goes wrong with your delivery.
How do I cancel an order?
Depending on the status of your order, it may be difficult to cancel it. To get the best possible help, please contact us as soon as possible. If we are not able to cancel your order before it has been processed or shipped, we can always help you wit
Package returned to sender
Please contact our customer support at [email protected] for further help. We can offer to send the parcel again at no extra cost. If you prefer to proceed with a return instead, a fee of €9.90 will be deducted to cover the return handling cost.